Essay about Operation Process at VBA - 2408 Words

Operation process at VBA INTRODUCTION  ¡Ã‚ §The Design, setting up, operation, and continuous evaluation of internal and external systems that deliver a product or a service to the customer is called Operations Management. ¡Ã‚ ¨(Alan Carroll, 2003) According to Slack et al, All Operations processes takes in a set of input resources which are then used to transform something, or are transformed themselves, into outputs of goods and services which satisfy customer needs. This is described by transformation process model. All operations manager are designers. Design in Operations management refers to the conceptual process by which customers needs are satisfied through the use of a product or system, which derives from the physical†¦show more content†¦Quality has been the primary objective in the designing of the VBA process. It is basically an error free process. In other words it ¡Ã‚ ¦s a  ¡Ã‚ ¥world class operation ¡Ã‚ ¦. The operation is very complex and large but is held together by information processing technology. VBA follows Self-monitoring plan, which increases the reliability of the information regarding the quality of flowers. One of its principle is that supplier themselves are responsible for providing reliable information. VBA staff supports the suppliers through guidance and targeted inspection. Quality inspectors inspect on the basis of the reliability index of the suppliers. This index is formed on the basis of past accuracy of the information provided by the supplier s. So it detects any error that can occur regarding the quality of flowers within the operation itself. DEPENDABILITY-  ¡Ã‚ ¥means doing things in time for customers to receive their goods when they were promised. ¡Ã‚ ¦ For VBA operation dependability is very critical again because of the perishable nature of flowers. VBA staff ensures the quality and that leads to Dependability. VBA uses high level of computerisation and automation of material that allows it to operate at high dependability levels. VBA process ensures those flowers reach shops all around Europe on the same day and to other parts of the world on the next day. All these objectives are critical in the design of VBA process at present however in futureShow MoreRelatedA Standard Operating Procedure ( Sop )999 Words   |  4 PagesProcedures of the Veterans Benefits Administration (VBA), Office of Strategic Planning (OSP) Innovation Process. 2.0 SCOPE This SOP applies to all initiatives piloted through the OSP Innovation Process, which have received formal approval through the VBA Transformation Governance Board (GB). 3.0 POLICY It is the policy mission of the OSP to promote and facilitate initiatives, which will lead to strategic and operational improvements throughout VBA business lines. 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